1. Subscription Charges
W1 is billed at $4.99/month (Monthly) or $39.99/year (Annual) from the moment you subscribe. Charges appear as "WONE APP" on your statement. No free trial is required to subscribe.
2. Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You retain full W1 access until then. No partial refunds are issued for unused time.
3. Refund Eligibility
We offer refunds under these conditions only:
- You contact us within 48 hours of your first charge β Full refund, one time per account
- Documented technical failure preventing app access for more than 72 consecutive hours β Pro-rated refund for downtime period
We do not offer refunds for: change of mind after 48 hours of charge; partial use of subscription period; forgetting to cancel before a renewal; accounts with policy violations.
4. How to Request a Refund
Email support@woneapp.com with subject: "Refund Request β [your email]". Include: reason, date of charge, and transaction ID. We respond within 2 business days.
5. Apple App Store Purchases
Subscriptions purchased through the Apple App Store are subject to Apple's refund policy. Request refunds at reportaproblem.apple.com
6. Google Play Purchases
Subscriptions purchased through Google Play are subject to Google's refund policy. Request refunds through the Google Play app.
7. Abuse Prevention
WONE reserves the right to deny refunds to accounts that abuse the billing system (multiple accounts, repeated subscribe/refund cycles). Accounts with chargebacks may be permanently suspended.