Privacy Policy

1. Introduction

WONE LLC ("WONE," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the WONE mobile application, website (woneapp.com), and related services.

By using WONE, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our Services.

2. Information We Collect

2.1 Information You Provide

When you create an account or use our Services, you may provide:

• Identity information: full name, email address, professional title, and location.
• Career profile: skills, work experience, education, and career goals.
• Documents: resumes, cover letters, portfolio items, and recommendation letters you create or upload.
• Job application data: job URLs you analyze, match scores, and application statuses.
• Payment information: processed securely through our payment provider. We do not store full card numbers.
• Communications: messages you send to our support team.

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device information: device type, operating system, unique device identifiers, and browser type.
• Usage data: features used, pages visited, time spent in the app, and interaction patterns.
• Log data: IP address, access times, and error reports.
• Location data: general location based on IP address. We do not collect precise GPS location without your explicit permission.

2.3 Information from Third Parties

If you authenticate using a third-party provider (such as Google), we receive basic profile information from that provider in accordance with their privacy policies and your consent settings.

3. How We Use Your Information

We use your information to:

• Create and manage your account and authenticate your identity.
• Provide and personalize our AI career intelligence features including agent runs, match scoring, and document generation.
• Process subscription payments and manage your W1 billing.
• Send you transactional communications including OTP codes, account confirmations, and subscription notifications.
• Provide customer support and respond to your inquiries.
• Improve our Services, fix bugs, and develop new features.
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information to third parties. We do not use your personal content to train AI models without your explicit consent.

4. How We Share Your Information

4.1 Service Providers

We share information with trusted service providers who assist us in operating our Services, including cloud hosting providers, authentication services (Supabase), AI processing services (Anthropic), and analytics providers. These providers are contractually required to protect your information and use it only for the services they provide to us.

4.2 W1 Recruiter Visibility

If you are a W1 subscriber and choose to enable "Featured Profile," limited professional profile information (your name, professional title, skills, and location) may be visible to recruiters using the WONE platform. This feature is opt-in and can be disabled at any time in your account settings.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of WONE, our users, or the public.

4.4 Business Transfers

If WONE is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and in-app notification before your information becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. If you close your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, tax, or compliance purposes.

AI agent run results and application history are retained for up to 24 months to allow you to reference past analyses. You may delete individual runs or your entire history at any time through your account settings.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain types of processing, including direct marketing.
• Withdrawal of Consent: Withdraw consent for optional data processing at any time.

To exercise any of these rights, contact us at support@woneapp.com. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL.
• Encryption of sensitive data at rest.
• Secure authentication using one-time passwords (OTP) and optional biometric verification.
• Row-level security on all database tables, ensuring users can only access their own data.
• Regular security audits and vulnerability assessments.

No method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If a data breach occurs that affects your rights, we will notify you as required by applicable law.

8. International Data Transfers

WONE serves users globally, including across Africa, North America, and Europe. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including reliance on standard contractual clauses where required by law.

9. Children's Privacy

WONE is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will delete it promptly. If you believe we have inadvertently collected such information, please contact us at support@woneapp.com.

10. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience, remember your preferences, and analyze how our Services are used. You may control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the website.

We do not use cookies to serve third-party advertising or to track you across other websites.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you by email and through an in-app notification. The updated policy will be effective from the date indicated at the top of the document. Your continued use of the Services after notification constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@woneapp.com
• Website: woneapp.com/privacy
• Response time: We aim to respond to all privacy inquiries within 30 days.